Returns & Refunds Policy

• Customers must request a return within 2 days of receiving the item
• Once your return is approved and the product has been received and inspected, your refund will be processed within 14 days

Return Eligibility

We accept returns only if the product is damaged and under the following conditions:

• The item must be unused, unworn, and in its original condition
• All original tags and packaging must be intact
• Proof of purchase (order confirmation or receipt) must be provided

How to Request a Return

To request a return and refund:

• You must send an email to support@maruestore.com
• The request must be sent within 2 days from the date you receive your order
• Include your order number and the reason for the return in your message

Please note: Return requests sent after the 2-day window will not be accepted, even if the item qualifies for a return.

Missed Deliveries

Refunds will not be issued if:

• You fail to collect the package from the courier
• You do not respond to the courier’s phone calls or delivery attempts

Please be mindful and respectful of the work done by our team and logistics partners.

Return Process

Once your return request is approved, we will provide:

• A return shipping label
• Instructions on how and where to send your package

Important: Items sent without prior approval will not be accepted. Refunds are issued only after we receive and inspect the returned item.

 Refund Timing

If your return is approved:

• You will receive your refund to the original payment method
• Refunds are processed within 14 days from the date of return approval
• Please allow for potential processing time by your bank or credit card provider

If you haven’t received your refund after 14 days, please contact us at:
support@maruestore.com

 Return Shipping Costs

Return shipping is at the customer's expense, unless the return is due to an error on our part or a defective item.

Need Help?

For any questions regarding returns or refunds, feel free to contact our support team:

+393757853349
support@maruestore.com